Anmol Hospital & Institute of Medical Science (referred to as “we”, us”, “Anmol Hospital”) is the author and publisher of the internet resource www.anmolhospital.in (referred to as “Websites”) on the world wide web as well as other software and applications provided by Anmol Hospital. Anmol Hospital provides the Services in partnership with its agents, affiliates, associates, representatives or other third parties (together referred to as “Partners”)

This privacy policy (“Privacy Policy“) explains how we collect, use, share and protect personal information about the Users of the Services (jointly and severally referred to as “you” or “User” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

BY CONFIRMING THAT YOU ARE BOUND BY THIS PRIVACY POLICY (BY THE MEANS PROVIDED ON THIS WEBSITE OR APP), BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY, YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.

1. WHY THIS PRIVACY POLICY?

This Privacy Policy is published in compliance with, inter alia: i. Section 43A of the Information Technology Act, 2000;

1. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and
2. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy states the following:

1. The type of information collected from the Users, including sensitive personal data or information;
2. The purpose, means and modes of usage of such information; and
3. How and to whom we will disclose such information.

2. COLLECTION OF PERSONAL INFORMATION

Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

1. Contact data (such as your email address and phone number);
2. Demographic data (such as your gender, your date of birth and your pin code); 
3. Data regarding your usage of the services and history of the appointments and other transactions made by or with you through the use of Services;
4. Health or medical data (such as your past medical history and conditions, diagnostic reports, prescriptions and medication history)
5. Insurance data (such as your insurance carrier and insurance plan); and
6. Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters, your work details, your family details)

The information collected from you by Anmol Hospital may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules. Personal information is defined under the SPI Rules to mean any information that relates to a natural person, whi  ch, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

1. The Services may enable a User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized Anmol Hospital representatives or agents, and their opinions or statements do not necessarily reflect those of Anmol Hospital, and they are not authorized to bind Anmol Hospital to any contract. Anmol Hospital hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
2. Anmol Hospital may periodically ask users to complete surveys asking about their experiences with features of the Websites. Our surveys may ask visitors for demographic information such as age, gender, and education. We use survey information for evaluation and quality improvement purposes, including helping Anmol Hospital to improve information and services offered. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and Web log data may be stored for future evaluation and quality improvement activities.
3. Comments or questions sent to us using email or secure messaging forms will be shared with our employees and health care professionals who are most able to address the comment or question. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. Some of our services such as our automated appointment selection and prescription refill for Anmol Hospital generated prescriptions interact directly with other Anmol Hospital data systems. Data about your transaction may be stored in these systems, and available to people who test and support these systems. When you use a service on the Websites to interact directly with Anmol Hospital health care professionals, some information you provide may be documented in your medical record, and available for use to guide your treatment as a patient.
4. Our Websites may include social media Features, such as the Facebook button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with these Features are governed by the privacy statement of the company providing them.
5. If you are using the Websites, with your permission, we will use the geolocation feature of your mobile device or same or similar feature of the device you are using to access the Websites. Anmol Hospital and our Partners do not share your location information with other any third party. You may opt out of location based services on your mobile phone by changing the relevant/ applicable setting at your device level.
6. Anmol Hospital does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organisations, save and except for the purposes of registration of the Users (the collection, storage and disclosure of which each User must agree to under the terms of use in order for Anmol Hospital to effectively render the Services).
7. Anmol Hospital has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, Anmol Hospital or its Partners shall not be held liable for any loss whatsoever incurred by the User.
8. Anmol Hospital ensures it and its partners implement reasonable security practices and procedures that are commensurate with respect to the information being collected and the nature of Anmol Hospital’s business. The reasonable security practices and procedures implemented by us include but are not limited to: encrypting data when it is on the move using industry standard practices, regularly changing production keys and password, secure access to all production servers, performing regular security updates on our servers and more.
9. Anmol Hospital takes your right to privacy very seriously and other than as specifically stated in this privacy Policy, will only disclose your personal information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Anmol Hospital, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.
10. Anmol Hospital may also disclose or transfer End-Users’ personal and other information a User provides, to a third party as part of reorganization or a sale of the assets of a Anmol Hospital division or company. Any third party to which Anmol Hospital transfers or sells its assets to will have the right to continue to use the personal and other information that Users provide to us, in accordance with the Terms of Use.
11. To the extent necessary to provide Users with the Services, Anmol Hospital may provide their personal information to third party contractors who work on behalf of or with Anmol Hospital to provide Users with such Services, to help Anmol Hospital communicate with Users or to maintain the Website or App. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies.

4. CASUAL VISITORS NOTE:

1. No sensitive personal data or information is automatically collected by Anmol Hospital from any casual visitors of this website, who are merely perusing the site.
2. Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave the Website immediately.
3. If you, as a casual visitor, have browsed any page of this Website prior to reading the privacy statements set out herein, and you do not agree with them, normally quitting the browser should ordinarily clear any temporary cookies installed by Anmol Hospital. We, however, encourage you to use the “clear cookies” functionality of your browsers to ensure such clearing / deletion, as Anmol Hospital cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.
4. You are not a casual visitor if you have willingly submitted any personal data or information to Anmol Hospital through any means, including email, post or through the registration process on the Website or App. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.

5. CONFIDENTIALITY AND SECURITY

1. Your Personal Information is maintained by Anmol Hospital in electronic form on its or its employees and Partners equipment. Such information may also be converted to physical form from time to time. We take necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Anmol Hospital’s business.
2. No administrator at Anmol Hospital will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone or device. Be sure to log off from the Website when finished. Anmol Hospital and its Partners do not undertake any liability for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Anmol Hospital by sending an email to info@anmolhospital.in. You shall be liable to indemnify Anmol Hospital, its employees and Partners due to any loss suffered by them due to such unauthorized use of your account and password.
3. Anmol Hospital makes all User information accessible to its employees only on a need-to-know basis.
4. Part of the functionality of the Services is assisting the patients, customers and other stakeholders (like doctors, labs, pharmacies, customer care executives and others) to access information relating to them. Anmol Hospital may, therefore, retain and submit all such records to the relevant patients, their doctors or other stakeholders.
5. Notwithstanding the above, Anmol hospital is not responsible for the confidentiality, security or distribution of your personal information by our Partners and third parties outside the scope of our agreement with such Partners and third parties. Further, Anmol Hospital and its Partners shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Anmol Hospital and its Partners including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

6. CHANGE TO PRIVACY POLICY

Anmol Hospital may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Anmol Hospital treats User’s personally identifiable information, or in the Privacy Policy itself, Anmol Hospital will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. If you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact info@anmolhospital.in to deactivate your account. Unless stated otherwise, Anmol Hospital’s current Privacy Policy applies to all information that Anmol hospital has about You and Your account.

If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.

7. CHILDREN’S AND MINOR’S PRIVACY

Anmol Hospital strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Anmol Website and Services are not intended for use by minors, Anmol hospital respects the privacy of minors who may inadvertently use the internet.

8. CONSENT TO THIS POLICY

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website, the App and its Services signifies your assent to this Privacy Policy. Your visit to the Website, use of the App and use of the Services is subject to this Privacy Policy and the Terms of Use.

9. ADDRESS FOR PRIVACY QUESTIONS

Should you have questions about this Privacy Policy or Anmol Hospital’s information collection, use and disclosure practices, you may contact us at info@anmolhospital.in. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information.

If you have any grievance with respect to our use of your information, you may communicate such grievance to:

The Grievance Officer,
Anmol Hospital & Institute of Medical Science

In front of mahal resort, NH-56, Lucknow road, Amhat, Sultanpur-228001

Email: info@anmolhospital.in